Bad Bad Bad client service. No idea how to treat customers.

It took me almost two weeks to get someone at Sage to understand that there is a bug in their system. Their support system sucks. Their staff is not able to communicate with a client to try and understand what the actual problem is. All they can do is follow the normal prompts that they have in front of them. Try to escalate a problem. Good luck. I had at least 3 people tell me that a manager will call me. Still waiting for those calls. After at least four calls etc, I receive an email on 20 December 2022 at 14:10.

"Hi Francois, Apologies for the delayed response, I was stuck in meetings. I have an update from the developers on the errors you are getting in relation to allocations. After investigations the development team has established we have a production bug and this bug has been logged as ASBCA-11224 This error only occurs when allocating a negative opening balance for a customer/supplier to an invoice. For the interim do not allocate the negative opening balance or unallocate it until the bug is fixed. This ticket (bug) is currently on high priority. Investigations and search for a fix are currently in place. Further updates to follow once received. Warm Regards,

I keep following up but all I get are promises that they will let me know.

Also, you cannot get the name and contact details of a senior manager or Director anywhere. Too busy hiding from customers. Your customers are you biggest asset. Make yourself available so that clients can contact you and so that you can actually know what is happening in your company.