AUTO ENTRY Utterly useless

Although at first AUTOENTRY was a very usefull system their service levels and product functionality has deterioated so much its like a circus. In actual fact there is no customer service at all. Critical functionaly just stops working and their turnaround is 60 days - very nice if your customers pays upfront for something that does not work at all. Unfortunatly I have migrated most of my sage clients to autoenrty and will now have to seach for a new product provider who at least have a system that works and a help desk that actually helps. More SHOCKING is that I supposedly have a decicated customer services manager at SAGE.com but dont get alny luck there either.