ATROCIOUS SERVICE AS USUAL

Atrocious service as usual Prior to my Pastel Accounting program expiring I phoned Pastel and was advised they were late with invoices and would send out invoices once they were ready. Today they cut off my program and no invoice received. Not only this but I am unable to access the zone. I have spent nearly 3 hours trying to get assistance from Pastel being sent from pillar to post and finally got a direct number to phone to get the invoice but the call centre is too lazy to assist . After holding on for half an hour they put the phone down. Now another hour down and no one answering. This is absolutely crazy. I have looked at changing to other programs but I have so many clients on Pastel that the task would be onerous. Not only the above problem but the number of selections one is given to get to the department you need is rediculous. And most the time you end up with go to the zone?!!!