Atrocious level of customer support

We have received an absolutely abysmal quality of support from Sage. As a customer who has a premium support agreement and a significant investment in Sage software, we have been placed on hold for over 2 hours, had calls dropped and had people work on our systems and make the situation worse, not better.

We deal with many vendors, but Sage is definitely one to avoid at all costs. Their software is pathetic - it's always breaking, and when you need help, even if you pay extra for it, nobody helps.