Appalling Service

I am very disappointed in the way Sage conducts business. Firstly to cancel something takes almost a year and to get your refund and the right amount also takes months with no response on emails, when phoning they put the phone down on you.

My experience: we cancelled our subscription with sage via email and on phone last year August 2023, after cancelling and receiving a read receipt that the mail was received the subscription still was not cancelled. In March 2023 i then phoned to enquire as the debit orders were still being taken with an increase in the debit order amount. The lady which i have her name, the managers name and the lady responsible for processing the refund cancelled the debit order and claimed that only 1 month will be refunded and not even the increased amount will be refunded. Still to date i have been trying to phone and email with no response. The last response received was the refund has been processed and will take 7 - 14 working days to reflect, well it hasnt. so now i phone and email and everyone ignores the situation.

Sage has been taking my money without consent and now that i want my money that is due to me back they lie and ignore hoping that it will go away.

For an accounting company that is supposed to make life for business owners easier they sure make it difficult. I am really appalled by the service and the downright lack of integrity in this corporate business.

I want my refund back.