Appalling outage and customer Service from Sage

Sage offline for a week. Thousands of South African Businesses in limbo while we deal with the most pathetic customer service and no idea when we will be able to invoice, quote or submit VAT etc. This has a serious impact on our ability to look after our clients and is tarnishing our reputation because we have chosen Sage. Not good enough. Let's see how much effort they put into restoring our confidence in their product. Because our staff have been unable to use the product, I have instructed them all to look for alternatives. No way can we be hi-jacked this way again.