Appalling lack of support from Sage Payroll

After being persuaded to migrate to the Cloud with Sage payroll, we experienced countless issues, apparently with the Business Partner who was to do the migration. Said BP did not respond to communications, did not stick to time frames and provided no guidance nor set-up. Almost two weeks later, we have still not been assisted and wish to revert to our previous set-up. Despite many calls to Support, Smartsheet queries, and complaints logged, we still have not been contacted by someone who can carry out our request. The only two persons willing to attempt to assist were Sales: Mr P Khumalo and Support: Bonolo Pete.