Apalling Service on account subscription double payment refund

Item: Sage South Africa
Rating: 1
Author: thuso M

My company subscription (MBR-***4) expired on 27.04.2021 so I made an EFT payment to continue my business activities which wen successful. However on 01.05.2021 a subscription payment was debited from my bank account for the same amount I had already paid manually. I logged a request for refund of the double payment with Sage (HD***0) on 05.05.2021 - I spoke to Sive Ndlazi who assisted in logging the request but has never bothered to respond. 15 days later there has been no response from anyone at Sage.

Helpful (0)

Replies (2)

Sage South Africa's replyOfficial

20 May 2021, 11:54

Dear Thuso

Thank you for getting in touch. One of our Collections Analysts have made contact with you via email as she was unable to get hold of you on your cellphone. The line was on voice mail at that moment. Please check your email and Sarah will gladly assist you.

Thank you

The Sage SA Team

Sage South Africa's reply20 May 2021, 11:54

Official

Sage South Africa's replyOfficial

01 Jun 2021, 12:13

Good day Thuso ,

Thank you for your participation . We trust your concerns have been addressed. Should you find that you require further assistance regarding the said query, please may we ask you to reach out to our Customer Care Team

Stay safe.

Kind regards
The Sage SA Team

Sage South Africa's reply01 Jun 2021, 12:13

Official