1 reviews | Active since Jun 2017
Annual Subscription
Very disappointed t They Annual Subscription has gone up by 35% and this is the response that I got . No notification from SAGE about their error. I customer cant be responsible about the error . been with them for 15 Years Seems to be they don't care . Kindly note that our price list is not CPI related as our annual increase for 2025 is based on our current price list. As per notes below from me advising the under charges for previous years and there fore you are looking at this pricing for this year, We are not back charging we are just realigning the pricing according to this year’s price list. We are avoiding having this issue going forward.
Please note that any discounts app**** to our services are reviewed annually and are not fixed year to year. After reviewing past invoices, we found that in both 2022 and 2023, the standard 10% annual increase was not app**** to your account. This resulted in an undercharge during those periods. To be clear, we are not back charging for those missed increases. However, the 2025 adjustment reflects a realignment to bring the pricing in line with our standard rate structure. Going forward, from 2026 onwards, your pricing will follow the standard annual 10% increase policy.
Thank you for taking our call earlier - as discussed with the customer care agent - they will speak to relevant team in this regard., and arrange for someone to give you a call back.
Kind regards
The Sage SA Team
Thank you for taking our call earlier - as discussed with the customer care agent - they will speak to relevant team in this regard., and arrange for someone to give you a call back.
Kind regards
The Sage SA Team
