An accounting software provider with the worst accounting department of their own!

Item: Sage South Africa
Rating: 1
Author: Charmaine Van der Walt

I have sent so many emails and so many requests for support online weekly since March 2022 and no one responds... i was charged twice for my accounting package on 24 feb 2022. I have a screenshot and bank statements to prove this as my card was charged automatically with R310 and then upon logging in that day it said that my package was not paid and i had to pay R321.07 manually again otherwise i couldn't access any of my work. The account is registered on sage one accounting under *** company name is Mpumalanga the Electro Plumber. Can you pleasr refund my R321.07 or at least give my account credit for that amount?

Helpful (0)

Replies (2)

CVdW

Charmaine Van der Walt's updateReviewer Update

26 Sept 2022, 10:12

Great now my accounting software is locked until paid so now I must pay again in order to access compan data, even though technically the account is paid in advance !

CVdW

Charmaine Van der Walt's update26 Sept 2022, 10:12

Reviewer Update

Great now my accounting software is locked until paid so now I must pay again in order to access compan data, even though technically the account is paid in advance !

Sage South Africa's replyOfficial

26 Sept 2022, 16:38

Good day Charmaine,

Hope you are well. We have been advised that our Customer Care Team as well as the relevant team have been in touch with you directly.

Kind regards
The Sage SA Team

Sage South Africa's reply26 Sept 2022, 16:38

Official

Good day Charmaine,

Hope you are well. We have been advised that our Customer Care Team as well as the relevant team have been in touch with you directly.

Kind regards
The Sage SA Team