MS
Monia S
1 reviews | Active since Jan 2014
25 Mar 2015, 08:47
Amendment of services without notice
I have been a client of Sage Pastel for over 7years. With the last software update, our Sage Pay was disabled, without notice or assistance to reinstate. We have to pay our 100 employees, when phoning the helpline I was holding for over 12minutes where after I was just cut off without talking to ANY consultant.<br> This is a matter of URGENCY and being unable to assist my staff will result in many unnecessary issues with my staff.
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Sage South Africa's replyOfficial
25 Mar 2015, 10:14Hello MoniaS,
As per our telephonic discussion your query has been resolved.
You advised that your service keys for Sage Pay had been removed after you ran an Update to Sage Pastel Payroll 2016 Update 1a . Further mentioned that the Application 'Sage Connected Services' had to be reinstalled as well.
Sage Pay has assisted you to re enter the service keys so that you could process your Sage Pay transactions.
I have followed up with Sage Pay and they will keep us updated if they do have similar instances. I have emailed my details so please contact me if there are any further queries.
Kind Regards
Jaco Visser
Support Manager
Sage Pastel Payroll & HR
Tel ***0 | Direct ***0 | Fax ***1
***| www.pastelpayroll.co.za
As per our telephonic discussion your query has been resolved.
You advised that your service keys for Sage Pay had been removed after you ran an Update to Sage Pastel Payroll 2016 Update 1a . Further mentioned that the Application 'Sage Connected Services' had to be reinstalled as well.
Sage Pay has assisted you to re enter the service keys so that you could process your Sage Pay transactions.
I have followed up with Sage Pay and they will keep us updated if they do have similar instances. I have emailed my details so please contact me if there are any further queries.
Kind Regards
Jaco Visser
Support Manager
Sage Pastel Payroll & HR
Tel ***0 | Direct ***0 | Fax ***1
***| www.pastelpayroll.co.za
Sage South Africa's reply25 Mar 2015, 10:14
Official
Hello MoniaS,
As per our telephonic discussion your query has been resolved.
You advised that your service keys for Sage Pay had been removed after you ran an Update to Sage Pastel Payroll 2016 Update 1a . Further mentioned that the Application 'Sage Connected Services' had to be reinstalled as well.
Sage Pay has assisted you to re enter the service keys so that you could process your Sage Pay transactions.
I have followed up with Sage Pay and they will keep us updated if they do have similar instances. I have emailed my details so please contact me if there are any further queries.
Kind Regards
Jaco Visser
Support Manager
Sage Pastel Payroll & HR
Tel ***0 | Direct ***0 | Fax ***1
***| www.pastelpayroll.co.za
As per our telephonic discussion your query has been resolved.
You advised that your service keys for Sage Pay had been removed after you ran an Update to Sage Pastel Payroll 2016 Update 1a . Further mentioned that the Application 'Sage Connected Services' had to be reinstalled as well.
Sage Pay has assisted you to re enter the service keys so that you could process your Sage Pay transactions.
I have followed up with Sage Pay and they will keep us updated if they do have similar instances. I have emailed my details so please contact me if there are any further queries.
Kind Regards
Jaco Visser
Support Manager
Sage Pastel Payroll & HR
Tel ***0 | Direct ***0 | Fax ***1
***| www.pastelpayroll.co.za