ALWAS A PROBLEM BUT NEVER A SOLUTION

SAGE is honestly just becoming a problem. We transitioned over in 2018 and it was fine in the beginning. Not much assistance from them in terms of moving over from Quickbooks to Sage in terms of our information, so one of our guys figured it out and did it himself. But more often than not their servers are down for quite a few days, on and off. Today it's down again and last week was endless problems. We call in and wait for over 18 minutes only to be told as usual that the server is down and no time frame. Maybe an hour. So in the interim one can't invoice or amend anything because nothing works. So our business must come to a standstill because they are ***********. So we would have to resort to manual invoicing and then recapture everything- so useless in this day and age. Never had these problems with Quickbooks but was promised the world when we enquired. I think they have so many online users and the volume is huge and their servers can't handle it. Their IT department clearly don't have the capacity because they have the same problem over and over. ABSOLUTELY UNACCEPTABLE AND FRUSTRATING FOR US.