After Sales Support A Broken Telephone

Any new customer should stay well clear of this company. The support is met by unqualified call center. My average wait time is 15 to 45 minutes for help. One has to punch in numbers to an automated question system that is frustrating. My business stock system was placed at risk my largest asset the call center was *********** and sent the wrong version of a patch which caused a data *******ion. When annual licencing time rolls around there is no shortage of reaching out to the customer sending payment deadline reminders daily yet critical patches have no notifications at all. The directors are protected by the gate keepers who do not let you past low management staff with due respect to the staff what else can they do? I am waiting for two different Govenders to call me back tomorrow after an afternoon pleading to just speak with a decision maker. Sorry one star is too complimentary Pastel. Customers need to boycott this cash *** once and for all. Patricia took a cynical tone with me in the call center today after refusing to pass me on to the one senior manager (Govender) who was in a meeting. Pastel has so much potential IF their after sales has any credibility which it is not worthy on even one star. I have had my money taken for a service I do not enjoy. If you sign up to pastel remember you are ON YOUR OWN.