Accounts department in a mess.

In Feb 2020 I canceled 2 subscriptions and followed the procedures as instructed by the accounted department.

On the 22nd of April I again send emails to the accounts department to amend my debit order as I was still being charged for the additional department. I send proof of my cancellations via mail to a Whitney Rose. I was told that my debit order was now corrected and that I will receive a refund for the over billing.

On the 14th of July after holding on for nearly 20 min on the phone I was told that I can not be upgraded to the 2019 version because my accounts was in arrears and to contact Whitney Rose.

I emailed Whitney Rose on the 15th with no response. I called Whitney Rose on the 17th and her excuse for not getting back to me was load shedding.

She said she needs to now speak to a Betty??

I ask for the managers details which I dully called. Bridgett is never at her desk. No wonder the accounts department is in such a mess.

In the mean time I am unable to use a software that I am paying for.