Accounting Sageone poor communication.

Poor Service is the norm. Now even their communication to their clients has become sub-standard. Just received their annual price increase notification for October 2020, but they can't even tell us by how much! Will they decide on a % increase from now to then?

Their service the last 12 months to us has been of such a poor quality that they should offer us a price reduction - just to compensate us / thank us for staying.

But in SA we get poor services and for that they keep increasing the price. This is their email to me:

Annual Price Increase Notification

Sage Business Cloud Accounting Please take note that our Sage Business Cloud Accounting fees will increase, effective from 1 October 2020, or your next renewal date thereafter as per our standard Terms and Conditions.

Thank you for your continued support! We’re here for you. To help you in these difficult times, we’ve put together a dedicated Coronavirus Hub. It includes practical, straightforward advice on tackling the challenges you’re facing and quick access to expert product support. We’re also giving you access to free e-learning on Sage University If you have any queries, please do not hesitate to contact us. Sage Business Cloud Accounting Team 011 304 - 3510 | *** | www.sage.com/en-za