A Year of Frustration: Sage Accounting’s Unforgivable Failure

If you are considering Sage Accounting Software, think again. The level of incompetence, lack of accountability, and outright disregard for their customers’ financial well-being is staggering. On 25 March 2024, they automatically deducted a full year’s subscription fee from our account. Nearly a year later, they still cannot find the payment on their side, despite our bank reflecting the deduction. Instead of resolving the issue, Sage has sent us from pillar to post with empty promises of escalation. Despite numerous emails, calls, and even submitting a full bank statement, they persist in demanding a reference number that was never provided to us. Their system, their problem – yet they expect us to fix it. Requests to speak to a supervisor? Denied. Apparently, they are always too busy or in a meeting. Convenient. Promised callbacks never happen. At this point, it seems like Hello Peter has become their de facto helpdesk, as it’s the only way to get the issue escalated. The irony? This is a company selling accounting software—a product designed to ensure financial accuracy and trustworthiness. Yet they can’t even keep track of their own transactions! Their inability to handle a simple payment dispute raises the question: If they can't manage their own accounts, how can they be trusted with yours?