EP
Elme P
1 reviews | Active since Jun 2016
08 Jul 2020, 11:29
A Game of Transfer to Nowhere
Can get nothing done by sending an email to your support. And when you phone you think great my problem has been solved, but two weeks later you still do not have that quote for annual billing. You phone again and you get transferred from the one person to the next and the last one realizes there is no one left to transfer you to so they just hang up.
I literally want to move from monthly billing to annual on our Online Payroll. Why is this an impossible task??
Helpful (0)
Replies (3)0
Replies (3)
Sage South Africa's replyOfficial
08 Jul 2020, 11:50Good day Elme,
Thank you for your comment . It is our understanding that one of our Customer Care consultant's has reached out to you here and they have taken this situation offline with you. Please will you let us know what the once you have been sorted out.
Kind regards
The Sage SA Team
Thank you for your comment . It is our understanding that one of our Customer Care consultant's has reached out to you here and they have taken this situation offline with you. Please will you let us know what the once you have been sorted out.
Kind regards
The Sage SA Team
Sage South Africa's reply08 Jul 2020, 11:50
Official
Good day Elme,
Thank you for your comment . It is our understanding that one of our Customer Care consultant's has reached out to you here and they have taken this situation offline with you. Please will you let us know what the once you have been sorted out.
Kind regards
The Sage SA Team
Thank you for your comment . It is our understanding that one of our Customer Care consultant's has reached out to you here and they have taken this situation offline with you. Please will you let us know what the once you have been sorted out.
Kind regards
The Sage SA Team
EP
Elme P's updateReviewer Update
08 Jul 2020, 12:31Hi Sage Team,
Thank you very much, my issue has been resolved very quickly.
I do appreciate that, I wish I did not have to complain to get it done, but I am very happy with the service I received from the two people that followed up and finally got us onto Annual billing for Sage Payroll.
Kind Regards,
Elmé
Thank you very much, my issue has been resolved very quickly.
I do appreciate that, I wish I did not have to complain to get it done, but I am very happy with the service I received from the two people that followed up and finally got us onto Annual billing for Sage Payroll.
Kind Regards,
Elmé
EP
Elme P's update08 Jul 2020, 12:31
Reviewer Update
Hi Sage Team,
Thank you very much, my issue has been resolved very quickly.
I do appreciate that, I wish I did not have to complain to get it done, but I am very happy with the service I received from the two people that followed up and finally got us onto Annual billing for Sage Payroll.
Kind Regards,
Elmé
Thank you very much, my issue has been resolved very quickly.
I do appreciate that, I wish I did not have to complain to get it done, but I am very happy with the service I received from the two people that followed up and finally got us onto Annual billing for Sage Payroll.
Kind Regards,
Elmé
Sage South Africa's replyOfficial
08 Jul 2020, 12:47Good day Elme,
Thank you so much for taking the time to post the positive feedback.
Much appreciated.
Kind regards
The Sage SA Team
Thank you so much for taking the time to post the positive feedback.
Much appreciated.
Kind regards
The Sage SA Team
Sage South Africa's reply08 Jul 2020, 12:47
Official
Good day Elme,
Thank you so much for taking the time to post the positive feedback.
Much appreciated.
Kind regards
The Sage SA Team
Thank you so much for taking the time to post the positive feedback.
Much appreciated.
Kind regards
The Sage SA Team