A client that is finally fed up, and beyond the p[oint of return.

What can I say, I 'm fed up with Sage. I have had it with queries that are not answered. As I read though the posts, it is just a recurring pattern of a won't care attitude. i have been sending emails since the 26th of April regarding a debit order incorrectly debited. Yes I received a email the they will look into it, followed up received a statement from the finance team, requesting a remittance but there are no outstanding invoices the account is in a credit due to the debit order. So i have been sending emails to just get a refund as the credit is part of another expense. So no answer silence as wide as the Karoo. Really guys if I move to another service provider you will not feel it, but have you ever taken the time to think how many clients have been lost due to the service. I have about 6 clients that has to be on boarded in the next few days at cloud rates option 1, so the math and look at yearly income lost and that is excluding my practice yearly fees paid to sage cloud, but yes I have said my peace regarding this issue.