Very Disappointed and Traumatised by IHS Proprty Management Team at Safubi Close

I am writting this with so much disappointment and sadness.When I app**** to stay at Safubi Close it was because this place represented what I am and what I stand for, quality,peace and the cleanliness and the beauty of the place.i have been leaving here peacefully until I started experiencing some issues with my meter reading.when I moved in February 2023 I used to buy the utility amount of 300rand which would last me about 3 to 4 months and it made sense as I leave alone and occasionally would have visitors.suddenly end of June towards beginning July I would buy 300rand only to last me 2 to 3 days.i complained to the care taker Mduduzi Tshabalala and he gave me an email address, *** on the 6th of July 2023 and sent an email, till today no rponse. I then went back to care taker and told him my problem...days later I was told that they suspect a leak at my apartment, this time the water pressure at my house was very low and I am still paying 300rand every 2 to 3 days to 5 days.The guys came to inspect my house on the 29th of August 23. I was told there is indeed a leak under my tub.The care taker told me they had to break out the bath tub to fix the leak and I said long we agree on time and date I am alright and as long my space will be to same condition they found it on as that is the value for money I am paying for.The care taker was rather very rude to me and said some things to me which even till today I am traumatised and so shook to think a man can talk to a woman in that manner and let alone human to human.I got so upset I contacted IHS head office in sandton and spoke to a guy called Raymond Trollip who said he was a manager at Safubi Views. Me and him cameto an agreement that on the 31st of August they will start to demolish and fix what needs to be fixed and it would take about 2 days.i had made it clear that my house should be left in a condition they had found it in and he assured me.Luckily I was going away from the 31st of August 2023 till the 2nd of September 2023 so it was going to work out perfectly since I would be away and not be inconvenienced. They started the work on the 31st of September and till today they are not done. To my surprise when I got back the house was filthy dirty, my toilet sink parts scartted everywhere in the house and no cleaning what so ever....the house was in no state to leave in. I called the care taker and told him how unhappy I was but he did nothing to help.i started sweeping away the dust as I needed to use the bathroom and walk ways. Das went by and leaving in my own space was a misery. I had to move all my things to my other bedroom so they could be safe.it has bee a huge inconvenience for me honestly and i am still traumatised as i have never experienced such in my life. No one has apologised for any of this to me.2 days became 19 days and counting to put back my space to normal condition.i cannot use the toilet sink as water runs out from below the sink and it was perfectly working before, I cannot use the bath tub as the stopper is not installed properly, it jams and in return water does not go out.I cannot do thorough cleaning in my house because they are not done, I cannot put back my things as they are not done....my space has been turned up side down and I have no say what so ever as no one has been listening to me so far.I am depressed and traumatized and no one seems to care. I pay 6800rand here every month with no fault.I have never missed payment nor defaulted in any way but this is where I am today.How do I pay a full month's rent with so much inconvinience to my life.I do not feel comfortable in my own space any more...the walls are dirty and there is no communication as to when they will be painted.This is not the condition of the house i chose to stay in in any way. The lady that supposedly cleaned my space did not do me justice.I had to clean all my bedrooms and wash everything because of dust. I am asking to be compensated for all inconvinice caused. It is trully unfair that it can take half a month for such a small job to be fixed. I am the only one suffering for something that was absolutely not my fault.

Even now I am battling, they have completely ignored me...all the guys I have been in communication with completely ignore me.

I am currently a very unhappy tenant and I am asking my query be attended to as soon as possible but they just do not care at all.