MS
Michelle S
1 reviews | Active since Sept 2013
08 Feb 2016, 10:12
harrassing calls selling medical aid gap cover
this company keeps phoning to sell gap cover for medical aid even though I have repeatedly said I don't need it as I am on a good medical aid. They then call family and friends and also ask for referral names and numbers. when I refused to give them other names for referral they have been very rude on the phone. It feels like they are stalking me considering I have repeatedly said no and it constitutes harassment
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Safricall's replyOfficial
16 Feb 2016, 10:11Hello Mish_011,
Thanks so much for bringing this to our attention Mish_001.
This is most certainly not the experience we would've hope for, for you. The call has been tracked and listened to and is now being used as a coaching opportunity for our agents as we strive to ensure that all of our clients are treated with love and respect.
Please accept our sincerest apologies. As an organisation we are always learning and growing and so are our people - feedback like yours is invaluable when it comes to stamping out bad behaviors and building on the great ones.
Thanks again for taking the time, your feedback has made an impact!
Thanks so much for bringing this to our attention Mish_001.
This is most certainly not the experience we would've hope for, for you. The call has been tracked and listened to and is now being used as a coaching opportunity for our agents as we strive to ensure that all of our clients are treated with love and respect.
Please accept our sincerest apologies. As an organisation we are always learning and growing and so are our people - feedback like yours is invaluable when it comes to stamping out bad behaviors and building on the great ones.
Thanks again for taking the time, your feedback has made an impact!
Safricall's reply16 Feb 2016, 10:11
Official
Hello Mish_011,
Thanks so much for bringing this to our attention Mish_001.
This is most certainly not the experience we would've hope for, for you. The call has been tracked and listened to and is now being used as a coaching opportunity for our agents as we strive to ensure that all of our clients are treated with love and respect.
Please accept our sincerest apologies. As an organisation we are always learning and growing and so are our people - feedback like yours is invaluable when it comes to stamping out bad behaviors and building on the great ones.
Thanks again for taking the time, your feedback has made an impact!
Thanks so much for bringing this to our attention Mish_001.
This is most certainly not the experience we would've hope for, for you. The call has been tracked and listened to and is now being used as a coaching opportunity for our agents as we strive to ensure that all of our clients are treated with love and respect.
Please accept our sincerest apologies. As an organisation we are always learning and growing and so are our people - feedback like yours is invaluable when it comes to stamping out bad behaviors and building on the great ones.
Thanks again for taking the time, your feedback has made an impact!