Unhelpful, Condescending and Rude manager (Vanessa Piet)

I called just after 8am and spoke to an agent that couldn't help me. She spoke her superior and advised me that she will call me. The manager (Vanessa Piet) did not call me until I followed up and called her myself after 12pm. After I called I was told she was on the other line and I should leave my details and she will call me when she is done. She did call me about 15-30 minutes after my initial call.

I explained my issues but she was not interested in resolving it but kept on referring me to Nedbank whom lodged on my behalf. I kept telling her that Nedbank says they don't have me on their system and I should contact SAFPS. She was not interested and eventually told me she's not going to help me and I should see what I want to do. This manager is condescending, rude, and has no interest in listening and helping clients.

My issue is still not resolved.

I want my details to be removed from SAFPS.