SAFPS won’t help me

A couple of months back I app**** for a car as my company is making enough. I received a call from a lady from absa and she accused me of being a false employer. She then listed me on the SAFPS which was absolutely not fair. She did not ask for prove of my documents to see if I am the director of the company nothing like that. I have since been trying to fix this issue no help from Absa no help from the SAFPS. This is so sad how a black woman gets treated just because she is doing well for herself