SAFPS - POOR SERVICE DELIVERY

SAFPS, please can you respond to clients emails and request for the removal of the protection as it is creating NUMEROUS problems for me going on with my life. I have sent Phyllis and Ntombi so many emails and they have not answered me or sent me proof that the protection letter has been removed from my bank ! VERY POOR CLIENT SERVICE, why does the SAFPS even offer service if the provide only problems ??????????????