SAFPS LACK OF SERVICE (NO SERVICE) IS CAUSING PROBLEMS!

Good Day

I am not sure who to contact any more at the SAFPS. I have 2 accounts opened on my name **********ly by Cell C and Jet. Both have admitted to me that this was done **********ly. After going onto your website to see the steps I need to take I emailed *** requesting the application form. My understanding is I receive an application form so you can then issue me with a letter so that when / if I ever want to take out a credit card or increase my overdraft this letter therefore serves as confirmation that it is indeed me requesting this and not another person. This seems fair and I have no issues with this. Seems simple enough until I actually try and go through the process. I have emailed SAFPS twice now. I am trying to apply for an extension on my overdraft but as my ID has been flagged my bank cannot help me. SAFPS are now creating unnecessary delays in my person life due to complacency.

All I want is to do the application, submit the application with my supporting documents and receive the letter from SAFPS. Is this that difficult?

PLEASE can I get someone to answer me today as this is turning into the most frustrating thing to deal with. There is no wonder ***** happens so easily if this is how the SAFPS conducts itself.