REMOVE MY ID NUMBER FROM YOUR COMPANY

I TRIED TO GET HELP TO HAVE THIS COMPANY REMOVE MY ID NUMBER WITH THEM TO NO SUCCESS. I HAVE DONE WHAT NEEDS TO BE DONE BUT NOTHING, I AM IN NEED OF CREDIT BUT THIS IS COMPAY BLOCKING ME/PREVENTING ME FROM GETTING IT. I HAVE SENT NUMEROUS EMAILS TO NO SUCCESS INCLUDING AN EMAIL THAT I NEEDED ME SEND A PIC HOLDING MY ID BOOK BUT NOTHING AND THIS WAS DONE A 2MONTHS AGO. I PLEAD AGAIN I NEED YOUR ASSISTANCE.