No assistance from SAFPS

I was a victim of impersonation in 2017. Only realised when I app**** for a personal loan. Contacted SAFPS and was guided through the process of clearing my name. Even though my life has been at a mercy of the letter I received from them. I am am grateful since I am protected from **********. Fast forward 2022 I am about to purchase a house, I am told by Betterbond, the originators that there were actually two attempts on my name back in 2017 but the letter I have from SAFPS accommodates one. Strange because I have been using the letter to open credit without hustles since 2017. Well I contacted SAFPS as advised by Betterbond for them to revise the letter and reflect both incidents from 2017. Spoke to Ntombi and Vanessa, who insisted Betterbond is misinterpreting the letter, as it should clear me from 2017 ***** attempts. Emails were exchanged between myself, Betterbond and SAFPS and it became clear my home loan application wouldn't be processed with the two listing not reflected on the SAFPS letter. To prove I was a victim. Ntombi and Vanessa advised that my matter is escalated to their management. That was lastweek. I am following up this week with no luck and my home application is stuck, due to that

I am a victim. I email everyday with no luck. Now I feel like the culprit as my life is at a standstill because of an issue I attended to in 2017