Legal processes and policies of SAFPS?

I had a microwave and TV ****** from my home in late 2015 / early 2016, which I rented from Teljoy. Their appliances are insured, it's part of the monthly rental you pay. The case was reported to Teljoy, along with my police case number from the Bramley police. 3 years later in a recruitment agency ******** check I was found to have been listed with the South African ***** Prevention Services, by Teljoy, with a note made that I had absconded with the microwave and TV. I have been in contact with Ms Cindy Roux from Teljoy to ask her for a full explanation as to how and why I was listed on the SAFPS. She refuses to give me the legal process that must be followed before Teljoy can list a person on the SAFPS. Nor can she supply me with any evidence of Teljoy contacting me, via email or phone, that states they will be putting me on the SAFPS. I thus contacted Ms Venessa Pitt from SAFPS, who is refusing to give me the legal policies and procedures which need to be followed in order for a company to list an individual on the SAFPS. I demand answers.