AN
ALicia N
1 reviews | Active since Jul 2017
29 Jan 2025, 13:41
I am th victim
Good day
I am very disappointed and highly disturb. Capitec listed me on the SAFPS 3 years ago. Apparently someone tried to apply for loan and savings account which I dont have with a *****ulent document. I was never informed or contacted now 3 years later when I tried to upgrade my contract I find out to my shock I am listed. Ive tried to explain its not me and the only possibility how someone got access to my things is I sold my phone at the time. And now they dont want to remove me from the SAFPS listing. I am the victim and this is putting a hold on my life as we were planning on purchases our first home but we cant because of something someone else did. How is this justifiable? Show me who signed the application. How do you expect me to just accept this?
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ALicia N's updateReviewer Update
03 Feb 2025, 11:42 Dear SAFPS TeamI hope you are well. I am writing to urgently address an issue that has caused significant distress. Recently, I discovered that my name has been listed with the SAFPS due to a *****ulent loan application made in 2022. I want to emphasize that I did not apply for this loan, nor did I authorize anyone to use my personal information.It has come to my attention that the loan application was made using my ID, cellphone number, and email address. I believe my personal details were compromised when I sold my phone earlier in 2022, which may have exposed my information. At the time of the *****ulent application, my surname was still “Natus,” as evidenced by my bank records. This further proves that I did not make this application, as my surname had not yet been updated in all my documents.I have already contacted Capitec and was informed that, despite the *****ulent nature of the loan, my name cannot be removed from the SAFPS list. I am now reaching out to you for immediate assistance in resolving this matter. As the victim of identity theft, I should not be treated as the offender.This issue is preventing me from moving forward with important life milestones, including purchasing a home, and I need this resolved as quickly as possible. I kindly request immediate steps to remove my name from the SAFPS list.Why was I not informed 3 years ago? Why did no one investigate 3 years ago? Now after 3 years I have to pay the price?Thank you for your attention to this urgent matter. I look forward to your swift response.
AN
ALicia N's update03 Feb 2025, 11:42
Reviewer Update
Dear SAFPS TeamI hope you are well. I am writing to urgently address an issue that has caused significant distress. Recently, I discovered that my name has been listed with the SAFPS due to a *****ulent loan application made in 2022. I want to emphasize that I did not apply for this loan, nor did I authorize anyone to use my personal information.It has come to my attention that the loan application was made using my ID, cellphone number, and email address. I believe my personal details were compromised when I sold my phone earlier in 2022, which may have exposed my information. At the time of the *****ulent application, my surname was still “Natus,” as evidenced by my bank records. This further proves that I did not make this application, as my surname had not yet been updated in all my documents.I have already contacted Capitec and was informed that, despite the *****ulent nature of the loan, my name cannot be removed from the SAFPS list. I am now reaching out to you for immediate assistance in resolving this matter. As the victim of identity theft, I should not be treated as the offender.This issue is preventing me from moving forward with important life milestones, including purchasing a home, and I need this resolved as quickly as possible. I kindly request immediate steps to remove my name from the SAFPS list.Why was I not informed 3 years ago? Why did no one investigate 3 years ago? Now after 3 years I have to pay the price?Thank you for your attention to this urgent matter. I look forward to your swift response.
AN
ALicia N's updateReviewer Update
11 Feb 2025, 20:38Good day
I am not accepting this outcome. I have explained my phone was sold that same year in April that is how the person got my details. Why arent you people listening? What else do I need to do to get this sorted? You are suppose to protect people but this is causing more harm. I have explained at the time my surname was not Hendricks on my bank account . I do not have a savings account with Capitec or any bank for that matter. Why would I apply for a savings account. What else must I do to get this removed. Capitec had three years to resolve this. This should have been investigated three years ago and I should have been informed but I wasnt. How do you expect me to proof after three years it was not me? How to you expect me to just expect the fact that I am being listed for something I did not do. I will not stop until someone finally listens to me. This is not fair. You cannot do this to people.
I am not accepting this outcome. I have explained my phone was sold that same year in April that is how the person got my details. Why arent you people listening? What else do I need to do to get this sorted? You are suppose to protect people but this is causing more harm. I have explained at the time my surname was not Hendricks on my bank account . I do not have a savings account with Capitec or any bank for that matter. Why would I apply for a savings account. What else must I do to get this removed. Capitec had three years to resolve this. This should have been investigated three years ago and I should have been informed but I wasnt. How do you expect me to proof after three years it was not me? How to you expect me to just expect the fact that I am being listed for something I did not do. I will not stop until someone finally listens to me. This is not fair. You cannot do this to people.
AN
ALicia N's update11 Feb 2025, 20:38
Reviewer Update
Good day
I am not accepting this outcome. I have explained my phone was sold that same year in April that is how the person got my details. Why arent you people listening? What else do I need to do to get this sorted? You are suppose to protect people but this is causing more harm. I have explained at the time my surname was not Hendricks on my bank account . I do not have a savings account with Capitec or any bank for that matter. Why would I apply for a savings account. What else must I do to get this removed. Capitec had three years to resolve this. This should have been investigated three years ago and I should have been informed but I wasnt. How do you expect me to proof after three years it was not me? How to you expect me to just expect the fact that I am being listed for something I did not do. I will not stop until someone finally listens to me. This is not fair. You cannot do this to people.
I am not accepting this outcome. I have explained my phone was sold that same year in April that is how the person got my details. Why arent you people listening? What else do I need to do to get this sorted? You are suppose to protect people but this is causing more harm. I have explained at the time my surname was not Hendricks on my bank account . I do not have a savings account with Capitec or any bank for that matter. Why would I apply for a savings account. What else must I do to get this removed. Capitec had three years to resolve this. This should have been investigated three years ago and I should have been informed but I wasnt. How do you expect me to proof after three years it was not me? How to you expect me to just expect the fact that I am being listed for something I did not do. I will not stop until someone finally listens to me. This is not fair. You cannot do this to people.