NM
Njabulo M
1 reviews | Active since May 2020
29 Mar 2022, 09:41
Extremely disappointing service
I Richard Dube sent HP complain on 25 March 2022 and still no one contacted me. Your service really frustrating people. I was hoping your company would solve the matter since it dates as far back as 21 November 2021. On 16 February 2022, I sent you an outstanding document( copy of Id) and still no report on how far has my matter gone and I only receive the automated response by no call no claim reference number / email of claim handler only the useless customer service email. Im really disappointed at your service and you such a bunch of useless people waiting to receive salary on pay date. If you care you may send me the Managers number and email so that I can forward the email I talk about.
Helpful (0)
Replies (6)0
Replies (6)
SAFPS's replyOfficial
29 Mar 2022, 12:22Dear Richard
I rep**** on the 25th of March requesting your number so that we can assist. You may also send your query to ***. I will advise the contact centre to look out for your email to assist as a matter of urgency. Am unable to assist without more information. Regards
SAFPS’s replyRep**** at: 25 March 2022 at 10:23amDear Richard, I am not able to pick up your listing with your name. Please provide me with your contact number so that one of our agents can contact you urgently to resolve.
Regards SAFPS
I rep**** on the 25th of March requesting your number so that we can assist. You may also send your query to ***. I will advise the contact centre to look out for your email to assist as a matter of urgency. Am unable to assist without more information. Regards
SAFPS’s replyRep**** at: 25 March 2022 at 10:23amDear Richard, I am not able to pick up your listing with your name. Please provide me with your contact number so that one of our agents can contact you urgently to resolve.
Regards SAFPS
SAFPS's reply29 Mar 2022, 12:22
Official
Dear Richard
I rep**** on the 25th of March requesting your number so that we can assist. You may also send your query to ***. I will advise the contact centre to look out for your email to assist as a matter of urgency. Am unable to assist without more information. Regards
SAFPS’s replyRep**** at: 25 March 2022 at 10:23amDear Richard, I am not able to pick up your listing with your name. Please provide me with your contact number so that one of our agents can contact you urgently to resolve.
Regards SAFPS
I rep**** on the 25th of March requesting your number so that we can assist. You may also send your query to ***. I will advise the contact centre to look out for your email to assist as a matter of urgency. Am unable to assist without more information. Regards
SAFPS’s replyRep**** at: 25 March 2022 at 10:23amDear Richard, I am not able to pick up your listing with your name. Please provide me with your contact number so that one of our agents can contact you urgently to resolve.
Regards SAFPS
NM
Njabulo M's updateReviewer Update
29 Mar 2022, 12:58Sirs
I confirm receipt of your correspondence and contents been noted. Please send me the Supervisor's email and direct contact number so that I can explain matter verbatim and to forward the emails that I sent your office since November 2021.
I have sent a reply to Molly via contact center today on email address: *** at 10h37. I believe Molly is unable to resolve the matter since she misunderstood its genesis and purpose of approaching your office . She indicated there's no listing on my Id number and that was simple response I received today after 5 months of waiting. The reply display high level of incompetence and inefficiency I've been complaining about.
The complaint is not about listing on SAFPS database, however, same is about sharing id with unknown person. The matter was dealt with separately by SAPS and ended up in court. The ******** leg was satisfied with and I want you guys to block the Id as to prevent this third party from using it since he's getting UIF from department of labour and as such same prevents me from getting R350 covid grant. The said person has opened accounts received employment through this Id number.
Im particularly not happy with Molly since her response is inadequate, myopic and display high level of negligent and irresponsible at best. Further be advised in the absence of any call from yourselves to better understand the matter shall result in us engaging through this HP platform.
All correspondences regarding the matter dating as far back as November is in your possession.
Please contact me to better understand the matter and how I want same to be resolved and not this one line response: "The id number is not listed on SAFPS database". You cannot take 5 months to formulate this response.
I look forward to receive your call.
Regards
Richard Dube
*** / ***
I confirm receipt of your correspondence and contents been noted. Please send me the Supervisor's email and direct contact number so that I can explain matter verbatim and to forward the emails that I sent your office since November 2021.
I have sent a reply to Molly via contact center today on email address: *** at 10h37. I believe Molly is unable to resolve the matter since she misunderstood its genesis and purpose of approaching your office . She indicated there's no listing on my Id number and that was simple response I received today after 5 months of waiting. The reply display high level of incompetence and inefficiency I've been complaining about.
The complaint is not about listing on SAFPS database, however, same is about sharing id with unknown person. The matter was dealt with separately by SAPS and ended up in court. The ******** leg was satisfied with and I want you guys to block the Id as to prevent this third party from using it since he's getting UIF from department of labour and as such same prevents me from getting R350 covid grant. The said person has opened accounts received employment through this Id number.
Im particularly not happy with Molly since her response is inadequate, myopic and display high level of negligent and irresponsible at best. Further be advised in the absence of any call from yourselves to better understand the matter shall result in us engaging through this HP platform.
All correspondences regarding the matter dating as far back as November is in your possession.
Please contact me to better understand the matter and how I want same to be resolved and not this one line response: "The id number is not listed on SAFPS database". You cannot take 5 months to formulate this response.
I look forward to receive your call.
Regards
Richard Dube
*** / ***
NM
Njabulo M's update29 Mar 2022, 12:58
Reviewer Update
Sirs
I confirm receipt of your correspondence and contents been noted. Please send me the Supervisor's email and direct contact number so that I can explain matter verbatim and to forward the emails that I sent your office since November 2021.
I have sent a reply to Molly via contact center today on email address: *** at 10h37. I believe Molly is unable to resolve the matter since she misunderstood its genesis and purpose of approaching your office . She indicated there's no listing on my Id number and that was simple response I received today after 5 months of waiting. The reply display high level of incompetence and inefficiency I've been complaining about.
The complaint is not about listing on SAFPS database, however, same is about sharing id with unknown person. The matter was dealt with separately by SAPS and ended up in court. The ******** leg was satisfied with and I want you guys to block the Id as to prevent this third party from using it since he's getting UIF from department of labour and as such same prevents me from getting R350 covid grant. The said person has opened accounts received employment through this Id number.
Im particularly not happy with Molly since her response is inadequate, myopic and display high level of negligent and irresponsible at best. Further be advised in the absence of any call from yourselves to better understand the matter shall result in us engaging through this HP platform.
All correspondences regarding the matter dating as far back as November is in your possession.
Please contact me to better understand the matter and how I want same to be resolved and not this one line response: "The id number is not listed on SAFPS database". You cannot take 5 months to formulate this response.
I look forward to receive your call.
Regards
Richard Dube
*** / ***
I confirm receipt of your correspondence and contents been noted. Please send me the Supervisor's email and direct contact number so that I can explain matter verbatim and to forward the emails that I sent your office since November 2021.
I have sent a reply to Molly via contact center today on email address: *** at 10h37. I believe Molly is unable to resolve the matter since she misunderstood its genesis and purpose of approaching your office . She indicated there's no listing on my Id number and that was simple response I received today after 5 months of waiting. The reply display high level of incompetence and inefficiency I've been complaining about.
The complaint is not about listing on SAFPS database, however, same is about sharing id with unknown person. The matter was dealt with separately by SAPS and ended up in court. The ******** leg was satisfied with and I want you guys to block the Id as to prevent this third party from using it since he's getting UIF from department of labour and as such same prevents me from getting R350 covid grant. The said person has opened accounts received employment through this Id number.
Im particularly not happy with Molly since her response is inadequate, myopic and display high level of negligent and irresponsible at best. Further be advised in the absence of any call from yourselves to better understand the matter shall result in us engaging through this HP platform.
All correspondences regarding the matter dating as far back as November is in your possession.
Please contact me to better understand the matter and how I want same to be resolved and not this one line response: "The id number is not listed on SAFPS database". You cannot take 5 months to formulate this response.
I look forward to receive your call.
Regards
Richard Dube
*** / ***
SAFPS's replyOfficial
29 Mar 2022, 15:32Dear Richard, Please provide a contact number so that we can assist. Kindly note to date we have not received any documentation or ID copies. If you would like to protect your ID please complete the free application that has been emailed to you or visit our website. www.safps.org.za Regards SAFPS
SAFPS's reply29 Mar 2022, 15:32
Official
Dear Richard, Please provide a contact number so that we can assist. Kindly note to date we have not received any documentation or ID copies. If you would like to protect your ID please complete the free application that has been emailed to you or visit our website. www.safps.org.za Regards SAFPS
NM
Njabulo M's updateReviewer Update
29 Mar 2022, 16:29Hi,
I think you're joking. All the information you asked was sent to yourselves and contact details provided for. The document was completed and sent to yourselves on 21 November 2021 at 05:05. My numer is : *** / ***.
I think you're joking. All the information you asked was sent to yourselves and contact details provided for. The document was completed and sent to yourselves on 21 November 2021 at 05:05. My numer is : *** / ***.
NM
Njabulo M's update29 Mar 2022, 16:29
Reviewer Update
Hi,
I think you're joking. All the information you asked was sent to yourselves and contact details provided for. The document was completed and sent to yourselves on 21 November 2021 at 05:05. My numer is : *** / ***.
I think you're joking. All the information you asked was sent to yourselves and contact details provided for. The document was completed and sent to yourselves on 21 November 2021 at 05:05. My numer is : *** / ***.
SAFPS's replyOfficial
30 Mar 2022, 08:58Dear Richard, my apologies there has been a serious disconnect. I manage our social pages, but do not have access to all our contact centre information. Since Molly has previously assisted you I have asked her to look into the matter and advise you as a matter of urgency. Unfortunately the Hello Peter platform I use for some reason does not show your email address or number. Molly will liaise with you directly via email and number she has on record. Trust this is in order and apologies for all the inconvenience caused. Regards SAFPS
SAFPS's reply30 Mar 2022, 08:58
Official
Dear Richard, my apologies there has been a serious disconnect. I manage our social pages, but do not have access to all our contact centre information. Since Molly has previously assisted you I have asked her to look into the matter and advise you as a matter of urgency. Unfortunately the Hello Peter platform I use for some reason does not show your email address or number. Molly will liaise with you directly via email and number she has on record. Trust this is in order and apologies for all the inconvenience caused. Regards SAFPS
NM
Njabulo M's updateReviewer Update
30 Mar 2022, 16:13Hi
I pen this review with great sense of appreciation to Molly Hadebe for resolving our matter with speed. The matter has been resolved to our satisfaction. Syabonga Bhungane.
I pen this review with great sense of appreciation to Molly Hadebe for resolving our matter with speed. The matter has been resolved to our satisfaction. Syabonga Bhungane.
NM
Njabulo M's update30 Mar 2022, 16:13
Reviewer Update
Hi
I pen this review with great sense of appreciation to Molly Hadebe for resolving our matter with speed. The matter has been resolved to our satisfaction. Syabonga Bhungane.
I pen this review with great sense of appreciation to Molly Hadebe for resolving our matter with speed. The matter has been resolved to our satisfaction. Syabonga Bhungane.