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refilwe M

1 reviews | Active since Feb 2018

05 Jul 2022, 15:11

Absa listed me on SAFPS for reporting money that went in my account without my knowledge

Absa listed me with SAFPS for reporting money that went in my account without my knowledge I have bad experience with absa i open an account with absa wanting to switch my salary from capitec as they don't have cheque account and i wanted to grow my credit score. Then there was funds of 5130 that went in my account which I don't know about since i dint have a phone then it was ****** so when i got another phone I notice that the was transactions that went to my account i which im not aware of as i was expecting my salary to be in there 25 of March i then call customer care to assist me to check where was the money coming the Agent i spoke to advised me that he will lodge a query with ***** department for investigation they will come back to me we the block the card in the mean time.

while i was waiting for feedback the boom i receive a letter from SAFPS saying absa has listed me with them for ***** how ? nobody came back to me with feed back

I was advise to call Karabo Msareri from absa the phone rings no answer I called customer care I spoke to Sibongile Miya who is the investigator in my account I ask her why im I listed with SAFPS for reporting money that want in my account I was told that the funds was widrwan with my card which im not aware of she then told me to go to police station to open a case the police office called her to ask which case im I open as I didn't commit a crime the money went in my account which i don't know about she told the police to leave it she will call me back since then i have been calling abasa up and down with assistance and the refuse to put me through to the manager

I need Answers abasa I need to know what really happened in my account and why was I listed with SAFPS for reporting money that I don't know about. SAFPS also assist me please

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Replies (1)
SAFPS
SAFPS's reply05 Jul 2022, 16:13
Official
Dear Refilwe, please call our contact centre for assistance *** or email ***. Regards SAFPS