1 reviews | Active since May 2020
Very bad claim experience with Safire Insurance.
Do not insure with Safire Insurance. On 14 July 2023 we had a fire at home. We were covered for fire damage but Safire insurance refused to pay because they claimed the contents was damaged by the water which by caused by the fire brigade in an attempt to extinguish the fire. No alternative accommodation was provided. From the onset of our crisis Safire Insurance made no efforts to provide the service that we paid for. The assessor recommendation was to assist us but Safire insurance blatently refused. Our claim experience was so bad because we had to deal with the fire and the with Safire who made it extremely difficult to claim. We never skipped our premiums and always received messages or reminders prior to the due date but when the time came to claim, they refused from the onset to help. The worst Insurance company ever dealt with.
We apologise for the dissatisfaction you encountered and want to assure you that we take your feedback very seriously.
We trust this is in order.
Thank you,
Safire Insurance Company Limited
We apologise for the dissatisfaction you encountered and want to assure you that we take your feedback very seriously.
We trust this is in order.
Thank you,
Safire Insurance Company Limited
Our Complaints Committee has had a further opportunity to review the dissatisfaction noted in your review.
As you are aware, your matter was thoroughly investigated through our internal processes and independently adjudicated by an appropriate external authority, namely the Ombudsman (NFO - previously the Ombudsman for Short-term Insurance), whose decision we accepted and acted upon.
While we understand that the outcome may not have met your expectations, the process followed was thorough, impartial, and consistent with our obligations.
We remain confident that the matter was handled fairly, transparently, and in good faith.
While we respect your right to express your views, we feel it is important to clarify that all reasonable steps were taken to address your concerns appropriately.
Kind regards,
Safire Insurance Company Limited
Our Complaints Committee has had a further opportunity to review the dissatisfaction noted in your review.
As you are aware, your matter was thoroughly investigated through our internal processes and independently adjudicated by an appropriate external authority, namely the Ombudsman (NFO - previously the Ombudsman for Short-term Insurance), whose decision we accepted and acted upon.
While we understand that the outcome may not have met your expectations, the process followed was thorough, impartial, and consistent with our obligations.
We remain confident that the matter was handled fairly, transparently, and in good faith.
While we respect your right to express your views, we feel it is important to clarify that all reasonable steps were taken to address your concerns appropriately.
Kind regards,
Safire Insurance Company Limited