KB
KAREN B

1 reviews | Active since Jan 2013

29 Nov 2024, 12:47

NEVER INSURE WITH SAFIRE INSURANCE - THEY CANCEL YOUR POLICY AND YOU CAN NEVER GET INSURANCE AGAIN

Our Business changed to SAFIRE Insurance 4 years ago. Our business is 54 years old. We have been insured for 54 years. SAFIRE did their annual inspection for the review. They notified us of some minor maintenance issues which we rectified straight away. They proceeded to cancel our policy. Due to them cancelling our policy we have declared this to every other insurer in South Africa and no other insurer in South Africa will insure us. This has put enormous risk on our business. We should never had made the change to SAFIRE but they offered us better rates. I do not recommend that any person or business takes the insurance out with this company as if they decide that your company does not fit their profile of clients anymore then you are forever at risk as you will not be able to get insurance again. SAFIRE should lose their license to trade as they are not preventing risk but creating risk for their clients.

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Replies (4)
Safire Insurance
Safire Insurance's reply29 Nov 2024, 15:15
Official
Dear Karen, 
 
We appreciate your feedback and sincerely apologise for the experience you have described. 
 
Please know that we are taking your concerns seriously and are committed to addressing them promptly. 
 
We would greatly appreciate it if you could provide us with further details, such as a policy number or entity name, to facilitate a thorough investigation. 
 
Please send the requested information to: ***

Thank you
KB
KAREN B's update29 Nov 2024, 15:20
Reviewer Update
Hi Safire
I would gladly send you information but your email address is not showing - it shows as ******
Please send me your email address

KB
KAREN B's update09 Dec 2024, 12:25
Reviewer Update
Safire Insurance have still not given me feedback as they promised.


Safire Insurance
Safire Insurance's reply12 Dec 2024, 09:33
Official
Dear Karen,
 
We appreciate your patience as we thoroughly examined the concerns you brought to our attention.
 
We confirm that a comprehensive response has already been provided to you.
 
Additionally, we assure you that any subsequent queries you may have will continue to be investigated and addressed in a timely manner.
 
Thank you once again for highlighting your concerns, and we hope that our responses to date have met your expectations.