GH
Gary H
1 reviews | Active since Jul 2015
11 Dec 2025, 11:44
*******
There claims department and there engineers that do work for them ,try very hard in finding fault in farm claims where building are created and named by the farmer and not municipality.
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Replies (6)0
Replies (6)
Safire Insurance's replyOfficial
12 Dec 2025, 13:46Good day,
Thank you for sharing your concerns with us.
As you are aware, your claim was independently reviewed by both our internal Complaints Committee and the National Financial Ombud (NFO). Both reviews concluded that Safire’s handling of this matter was fair and correct.
As has always been our approach, should you have any additional information or documentation that was not considered during these reviews, we encourage you to contact your appointed Broker. They will gladly assist in making further representations on your behalf.
Please be assured that fairness and transparency remain central to how we manage all matters, and we value your engagement in this process.
Thank you for your understanding.
Safire Insurance's reply12 Dec 2025, 13:46
Official
Good day,
Thank you for sharing your concerns with us.
As you are aware, your claim was independently reviewed by both our internal Complaints Committee and the National Financial Ombud (NFO). Both reviews concluded that Safire’s handling of this matter was fair and correct.
As has always been our approach, should you have any additional information or documentation that was not considered during these reviews, we encourage you to contact your appointed Broker. They will gladly assist in making further representations on your behalf.
Please be assured that fairness and transparency remain central to how we manage all matters, and we value your engagement in this process.
Thank you for your understanding.
GH
Gary H's updateReviewer Update
15 Dec 2025, 21:44please note that Ombud 90% of the time side with the companies , no to easy to defend the small people.
especially if you are getting information from 3rd party engineers and Assessors that you employ ,It may be different if you allowed the insured to choose there own engineers .you excluded what is called room 1 and room 2 on your engineers diagram as it was bottle store ,store and office space which is also part of that same building , in fact my CLAIM FORM only mentioned building NOT WORKSHOP ONLY , also there are no dedicated buildings SO THE WHOLE Property cover should be taken into consideration as some building are over and some under insured. The Fact that i do the naming convention is irelevent to what its called , maybe you will appreciate if i called my buildings Santa 1 , Santa 2 and so on. Hope you have a very merry Xmas and a prosperous new year .
especially if you are getting information from 3rd party engineers and Assessors that you employ ,It may be different if you allowed the insured to choose there own engineers .you excluded what is called room 1 and room 2 on your engineers diagram as it was bottle store ,store and office space which is also part of that same building , in fact my CLAIM FORM only mentioned building NOT WORKSHOP ONLY , also there are no dedicated buildings SO THE WHOLE Property cover should be taken into consideration as some building are over and some under insured. The Fact that i do the naming convention is irelevent to what its called , maybe you will appreciate if i called my buildings Santa 1 , Santa 2 and so on. Hope you have a very merry Xmas and a prosperous new year .
GH
Gary H's update15 Dec 2025, 21:44
Reviewer Update
please note that Ombud 90% of the time side with the companies , no to easy to defend the small people.
especially if you are getting information from 3rd party engineers and Assessors that you employ ,It may be different if you allowed the insured to choose there own engineers .you excluded what is called room 1 and room 2 on your engineers diagram as it was bottle store ,store and office space which is also part of that same building , in fact my CLAIM FORM only mentioned building NOT WORKSHOP ONLY , also there are no dedicated buildings SO THE WHOLE Property cover should be taken into consideration as some building are over and some under insured. The Fact that i do the naming convention is irelevent to what its called , maybe you will appreciate if i called my buildings Santa 1 , Santa 2 and so on. Hope you have a very merry Xmas and a prosperous new year .
especially if you are getting information from 3rd party engineers and Assessors that you employ ,It may be different if you allowed the insured to choose there own engineers .you excluded what is called room 1 and room 2 on your engineers diagram as it was bottle store ,store and office space which is also part of that same building , in fact my CLAIM FORM only mentioned building NOT WORKSHOP ONLY , also there are no dedicated buildings SO THE WHOLE Property cover should be taken into consideration as some building are over and some under insured. The Fact that i do the naming convention is irelevent to what its called , maybe you will appreciate if i called my buildings Santa 1 , Santa 2 and so on. Hope you have a very merry Xmas and a prosperous new year .
Safire Insurance's replyOfficial
18 Dec 2025, 10:07Dear Mr Hulett,
Thank you for your further response in this matter.
We encourage you to contact your broker if there is any further information that has not been considered.
Kind Regards,
Safire Insurance Company Limited
Safire Insurance's reply18 Dec 2025, 10:07
Official
Dear Mr Hulett,
Thank you for your further response in this matter.
We encourage you to contact your broker if there is any further information that has not been considered.
Kind Regards,
Safire Insurance Company Limited
GH
Gary H's updateReviewer Update
22 Dec 2025, 18:25I Have contacted my broker and he is so shocked at how your company has handled this claim
with your engineers that are making things up as they go along , because they have indicated that there were other rooms that were damaged , room 1 room 2 on his diagram that he hasnt bothered to find out what that was ,if he had , then he would have been told ,office,shop , bottle store and i would only have been less underinsured as you claim. The fair thing was to allow me to redo my claim as per your engineers report to include those rooms in my claim.
with your engineers that are making things up as they go along , because they have indicated that there were other rooms that were damaged , room 1 room 2 on his diagram that he hasnt bothered to find out what that was ,if he had , then he would have been told ,office,shop , bottle store and i would only have been less underinsured as you claim. The fair thing was to allow me to redo my claim as per your engineers report to include those rooms in my claim.
GH
Gary H's update22 Dec 2025, 18:25
Reviewer Update
I Have contacted my broker and he is so shocked at how your company has handled this claim
with your engineers that are making things up as they go along , because they have indicated that there were other rooms that were damaged , room 1 room 2 on his diagram that he hasnt bothered to find out what that was ,if he had , then he would have been told ,office,shop , bottle store and i would only have been less underinsured as you claim. The fair thing was to allow me to redo my claim as per your engineers report to include those rooms in my claim.
with your engineers that are making things up as they go along , because they have indicated that there were other rooms that were damaged , room 1 room 2 on his diagram that he hasnt bothered to find out what that was ,if he had , then he would have been told ,office,shop , bottle store and i would only have been less underinsured as you claim. The fair thing was to allow me to redo my claim as per your engineers report to include those rooms in my claim.
GH
Gary H's updateReviewer Update
22 Dec 2025, 18:29just to add , your engineer even drew you guys a pretty picture of the damaged building.
from know on my buildings are going to be named as Santa 1 , Santa 2 and so on for any further claims
sounds silly , but buidings on a farm uses change at any time.
from know on my buildings are going to be named as Santa 1 , Santa 2 and so on for any further claims
sounds silly , but buidings on a farm uses change at any time.
GH
Gary H's update22 Dec 2025, 18:29
Reviewer Update
just to add , your engineer even drew you guys a pretty picture of the damaged building.
from know on my buildings are going to be named as Santa 1 , Santa 2 and so on for any further claims
sounds silly , but buidings on a farm uses change at any time.
from know on my buildings are going to be named as Santa 1 , Santa 2 and so on for any further claims
sounds silly , but buidings on a farm uses change at any time.
GH
Gary H's updateReviewer Update
22 Dec 2025, 18:34finally , i have paid the correct amount for my whole property to be insured , adjusting cover within the property will still end up to being the same premium , so Safire has not lost on the premuim amount.
GH
Gary H's update22 Dec 2025, 18:34
Reviewer Update
finally , i have paid the correct amount for my whole property to be insured , adjusting cover within the property will still end up to being the same premium , so Safire has not lost on the premuim amount.