Shockingly bad service

Horrible customer service, although the salesman tried his best to create a better experience for us that did not happen, Waiting two weeks since making payment for the product after I asked them if they have stock, after I asked them if they can supply and to both questions they answered yes, we are now over two weeks due after payment and still no stock delivered, Will not recommend and if only I read some reviews on here before. I they told me no we don't have stock and can not assist you I would have been happy with that. SAFAL needs to up their game more so with Branch in Cape Town.