Confidentiality

Went to physically book a room at saffron guest house. 48 minutes after the room a third party entered the room accompanied by someone who works there. This led to a physical altercation which leaded to me leaving saffron guest house instantly because I no longer felt safe. Which would’ve been avoided if they protected the people by not allowing third parties to invade. I called and spoke to the workers and asked for my refund because why would my life be at risk yet I paid money for a room which I should be safe in? All I want is my refund. You gambled with my life and expected me to still stay hours in a room that I no longer Felt safe in ? Why allow someone you don’t know to enter a room which is booked? Why not call and ask if I’m comfortable with letting whoever in instead you accompany them tell me that law says if you enter the room you must pay ? What does the law say about confidentiality? I want my refund.