Terrible service from Courie company Safeway

I am writing this review on behalf of my friend who waited for her parcel (tracking number HV ********** 858) to be delivered at Arnot by 10h00 this morning from Safeway Couriers. The courier guy (Nkosana) did not deliver the parcel nor communicated his whereabouts. My friend tried calling him several times and his phone was off and he later answered and told her that he attended a court case and hence his phone was off. My friend tried calling him again to a point where he was now ignoring her calls. I then asked her to give me his number and because he does not know my number he answered and told me that he encountered a problem, we got cut off and when I redialled him, his phone was off. I then called the Safeway office on ********** 601 and I was told that they also can't get hold of him because his phone is off. I asked to speak to a manager and I was told that he is not in the office. Now this is a terrible service that one must experience. Few worries are that Nkosana has this confidential parcel with him, God knows where coz clearly it's not taken back to the office. Who is going to pay for it, should it be ****** from him? Secondly, my friend is an entrepreneur, her salary is reliant on that parcel as she had to take it to her KEY client, how is that going to be resolved as it is way past the service level agreement between her and her client. Thirdly, how is Safeway going to rebuild the trust between Gugu and her client because now this inconvenience by Safeway portrays her as an unreliable service provider? This is totally unacceptable from Safeway and moreover that no one in the office could assist with anything regarding this matter. the level of incompetency from such a big company is disturbing. A solution is needed a.s.a.p. Contact Ms Gugu on ********** 002