Disgusted

bought a safeway walking ring for my daughter at baby city tokai in january we spent R999 in hopes of it lasting and using it for a next baby 3 months later we had a quality issue where the wheels of the walking ring no longer worked my daughter was struggling to even move in it we took it back to tokai babycity where the adviser said that it is the first complaint they have ever had regarding the safeway walking ring he said i could do an exchange for anything else i loved the way it looked so i decided to take the exact same replacement four months down the line we then experienced the same problem where she could not move in it at ALL i work in a shift environment so getting to the store is a mission so i called baby city tokai and spoke to Yvette who advised me to bring it back however sable square baby city is closer to where i reside so i decided to call in and jeandre an adviser told me to bring it in and that they would have a look at it we went in and then jeandre told us he is contacting the supplier (Thomas) who seemed quite arrogant because of the way the adviser in store was conveying what he was saying on phone we were in the store for 45 mins waiting on Thomas who said he is going to get hold of his director he then got hold of his director who apparently said that he remembers us returning the walking ring in march and that the issue was that the wheels were broken because someone app**** weight on it PLEASE TELL ME how it is at all possible for a 6 month old who weighed approx. 5kgs at the time to damage something to the extent that it could no longer be used anyway the director then told the adviser that seeing as it is a quality issue we would need to pay to get the wheels fixed and pay to ship it down to durban headoffice as well the store advised me to call their headoffice in durban all of this is at my expense! They never even offered to let me speak to the director nor call the durban headoffice from there i am completely disgusted with the response i have received from the director of safeway it is disgraceful to request that a customer returns things that the suppliers had a problem with i intend to expose them on all social media platforms that i possibly can and i plan on taking this further as it is now two wasted journeys on my end and involving costs really upset and will not advise anyone to buy anything from safeway ever. This will not be the first review posted for baby city return policy as i have seen previous people having the same issue wrt returns