Poor Poor Service

My dad order from a gas torch from Safety Max Online Pty Ltd last week and it was delivered on the 14 October 2020 and on that day we realised that we ordered an incomplete thing and we called spoke to Karesha which she was very helpful and sweet, she helped us order the 3 other remain parts. They were delivered today on the 15 October 2020, we were all happy with the quick deliver and everything. My dad unfortunately realised that this is not what he wanted, I then called and spoke to Adam Chetty who was not helpful. The company doesn't do returns, we have to get our own courier to send it back to Durban from Johannesburg. I don't understand how the company is happy to deliver to your address but not so helpful when you need to return their products. Apparently this is in the term & condition but its not fair, I just want to alarm anyone that wants to order from Safety Max Online Pty Ltd to be 100% sure about your order because you not allowed to change your mind.

The service from Safety Max Online Pty Ltd was excellent from the time we ordered and received our order but when we wanted to return the products then they not happy to help.

Safety Max Online Pty Ltd please come fetch your products and refund us our money.