STAY AWAY

<p>I ordered a Teen Guardian watch for my little girl for the 9th Birthday - it was supposed to be a gift from her Granny.</p> <p>The watch arrived 2 days before her birthday - on the Wednesday 11 May.</p> <p>Firstly - no manual was included - we were sent an e-mail instructing us to download it - ok - no problem - downloaded it - inserted the sim card, set up all the numbers - set the time and re-wrapped it - for the party on the Sa****ay.</p> <p>When she opened it - only then did we notice that the time on the watch does not work - duh -if I just wanted a calling device - I would have bought her an I-Phone.</p> <p>So - send an email - telling the supplier that the time function on the watch does not work - they tell me to send it via postnet - at my own cost.</p> <p>Monday 16 May</p> <p>So I phone them and tell them that I do not think it fair to expect me - to send a brand new item back for repairs at my own cost - and they send a courier to collect it on the Wednesday (one week after her birthday)</p> <p>Friday 20 June</p> <p>After numerous phone calls - they say I'll have the watch back on the Friday - trues Bob - I get it back on the Friday afternoon- guess what - time STILL does not work - so I phone them again.</p> <p>Guy on the phone speaks to me like I'm an idoit and proceeds to tell me to check the manual and re-set up the phone features - after about 10 min of entertaining this patronizing instruction - and being told that maybe the watch was not charged enoug - ( which seems idiotic to me - as this means if the phone part is not chatrged - it will lose time too???) I am told - its too late to get a new watch to me - as it's Friday - they will send a new one on Monday when they collect the broken one.</p> <p>If by some miracle - the time still does not work on Monday. I mean - speaking to him for 10min - hands on the watch has not moved - which of the Watch fairies will be fixing it over the weekend????</p> <p>Monday 23 May</p> <p>So - Monday comes and goes - more phone calls - they pitch up on Tuesday - no new watch - they will only deliver on the Wednesday after they have received the broken one back</p> <p>Wednesday 25 May</p> <p>Sorry - cant send me a new one - out of stock - new containier only arrives on Tuesday the following week.</p> <p>So - Tuesday 31 MAa</p> <p>Oh sorry - container was full of Black watches - do I want one?</p> <p>No you idiot - I ordered a white one because i DONT want a white one?</p> <p>My kid has to wear it to school and only White,silver or gold watches are allowed - so yeah - send me pink one???</p> <p>New container will arrive Wednsday the following week.</p> <p>Wednesday - 8 June.</p> <p>No word - waiting for container to be unpacked.</p> <p>Thurday 9 June</p> <p>Oh, watch has been discontinued - yeah - I can pick another one from their website.</p> <p>Low and behold - website under contsruction- will be up by 12 today-</p> <p>Guess I'll wait for that.....</p>