Safety and Al**** Products CC terrible service.

I called the store this morning.

I requested to buy FFP2 respiratory masks with a valve. I was informed that there was stock of approximately 160 packs and that I could come down to the store to purchase. I was also told that no reserve was available due to demand.

I called again before driving to the store from Kloof to confirm that the stock was there and that I would be in to purchase shortly. I was once again confirmed that the stock was there. I then drove to the store.

I arrived at the store at approximately 4.10pm.

When requesting the masks I was first told that they were ready for me. Following this I was then told that unfortunately they had been reserved by another client earlier in the day. I was told that only the masks without a valve were available for me. I asked about the fact that the masks were not able to be reserved as I was told in the mail. Even as I stood there they confirmed verbally that they had received no payment as yet and that it was a friend who had reserved the goods. I had come to the store specifically to buy the masks with a valve. Why not tell me that they were reserved and save me the effort of coming to the store? I requested again to purchase the stock which I had asked for.

Realizing their mistake they quickly got onto the phone with the other client/friend who had reserved the stock and arranged for him to quickly pay for the stock immediately while I was standing in the store.

As I stood there waiting they came and told me that unfortunately the client had now paid for the stock and it was no longer available.

I ended up purchasing some masks without valve.

I just want to say I am extremely disappointed that I was purposefully sidelined by the staff whilst standing in the store ready to pay for items which I had been told were available and after driving from Kloof to get them. That even at my time of arrival the stock had been reserved for someone else unpaid for even though I had been told this was not possible. Then to add to my disappointment that the staff quickly got onto the phone while I was standing there and got the other client to quickly pay so that they didn’t have to give them to me!!

This is an utter disgrace of service by their team and a totally ********* business practice. I have never ever been treated so poorly by a company directly and openly to my face. I would never ever run a business this way and I cannot for the life of me understand why their staff treat their customers with such direct bias and open preference. Is my money not as good as someone else’s? Why have I been treated with a different principle or protocol than to other clients/friends? I am certain the client/friend stands to benefit financially and perhaps their staff do too from this transaction as these masks are currently in high demand. I on the other hand I required them for personal use.

I will most likely not receive any compensation or resolution to my message or perhaps an “oh we are very sorry for your issue” but I just want to say that they should be ashamed of their team for the way they have treated their customer. As a large PPE Company I certainly thought that their business would operate in a more ethical and structured fashion where their staff adhered to the rules put in place for their customers. This is certainly not the case. I highly recommend you don’t use this company because after experiencing what happened today I can only imagine how many other clients have been displaced or even worse how the staff themselves could be using the company to benefit their own personal gains behind the scenes.