Empty promises

I have been waiting for 6 Fire Beaters which I ordered and paid for 5 weeks and 6 days ago. I have followed up many times on WhatsApp and Jacques has had many reasons (excuses) for the delay and has been answering my calls and messages until today. I was met with the dreaded 'the subscriber you dialled is not available at present'.

Last week there was a promise to reimburse me with their 'Tuesday supplier run' but the funds are not reflecting in my account. Fire beaters are supposedly on their way with Big Foot couriers, a screenshot of the waybill promised on Monday.

Before paying and placing my order I requested a copy of their company registration documents and bank account confirmation letter which I received on email. I thought I had done due diligence but now am starting to think I have been ****med.