Worst service ever!

To say I am disappointed is a under statement. I was skeptical using them to begin with, they just proof my feels where valid. Made a booking for April 2020 which had to be canceled due to Covid, that's all good said they will give us credit for the booking, great. When trying to rebook with new dates, there is no way to get a hold of them via phone. Send an email no response. Resend the email, takes 7 days to respond, and no feedback after I followed up. The worst part I know there where availability at the resort the first time I emailed, they are now fully booked. I will NEVER NEVER use this platform again and I will addvise anyone thinking of using Safari Now against it.