NM
Ntlantla M
1 reviews | Active since Dec 2019
17 Dec 2019, 15:22
Worst experience with safarinow
Worst experience ever with safari.. made an online booking at Northern Cape ritcherveld experience lodge and after I had paid the full amount online they somehow cancelled my booking on the day of checking and told me that they have reversed my money but until now I still did not get it.. I then called them again this time I asked to speak to their team leader who momentarily managed to fix my problems. But then again when I was checking out the owner of the hotel told me that safari hadn’t not received a payment yet from.. I had to make the payment from directly my acc.. I would not advice anyone to use this
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Safarinow.com's replyOfficial
17 Dec 2019, 16:30 Hi Ntlantla We have investigated your query. We requested supporting documents for the transaction that was done through our website. This is to safe guard our users on SafariNow. These documents were not received timeously resulting in us cancelling the booking. Following this we attempted to assist by re-instating the booking however still did not receive the required information. We have therefore been forced to cancel these bookings and have transferred the funds back to the card used to book. Proofs of payment have been sent to you and we have arranged that you settle the accounts direct at the properties. Regards SafariNow
Safarinow.com's reply17 Dec 2019, 16:30
Official
Hi Ntlantla We have investigated your query. We requested supporting documents for the transaction that was done through our website. This is to safe guard our users on SafariNow. These documents were not received timeously resulting in us cancelling the booking. Following this we attempted to assist by re-instating the booking however still did not receive the required information. We have therefore been forced to cancel these bookings and have transferred the funds back to the card used to book. Proofs of payment have been sent to you and we have arranged that you settle the accounts direct at the properties. Regards SafariNow