Worst booking platform by far

This is not the first time SafariNow had a miscommunication between the accommodation establishment, them and myself. Two times I have made bookings, and the first time, the venue did not receive our booking. We are lucky they were able to receive us since we travelled quite far to get there! We paid and booked, and they did not receive news that we were on our way. This time I have really had it - I ticked all the right boxes, and they booked us into a much too small chalet, under the wrong amount of people, and even though I chose another chalet specifically. Of course we had to cancel (luckily I contacted the place a few days afterwards because I have had trouble of communication between SafariNow and the venue in the past, and did not want any surprises). Now I have sent through emails from 3 August, 17 August, 3 September, and not a peep. I have tried calling, but they do not currently have any services available over the telephone and requests that you email them instead. Like I have been doing repeatedly! And not even an email saying "we have received your email and working on it", or anything similar. Radio silence. I feel stuck. We (foolishly) made another booking through them for September, but after that I will definitely not be using them again, since I have not one experience with them go off without a hitch. Trouble.every.time. Not relaxing holiday planning at all. So disappointed and frustrated.