With-holding refunds, bad service & no communication

I am being given the run-around by Safari for over a month now and still awaiting a refund of R1000 after cancelling accommodation with more than 2 month's advanced notice due to covid. They barely communicate and do not answer their business line. When they do respond, they are spinning vague stories about waiting for the refund to be processed or paid by the hotel. It is now almost a month and I have not received my money. Will be taking it up further legally, as they are in breach of certain acts. With a stream of bad reviews, it's really disappointing that they cannot be bothered to improve their reputation which has clearly deteriorated. It is an insult to the tourism industry and they have lost trust in many by the looks of things.