Waiting on response since April

We have tried numerous methods to contact Safarinow regarding our booking we wish to amend and another one whereby the owner hasn't received their payment either, forcing us to make a double payment. Like everyone else, they clearly have no regard towards their customers and have no idea what professionalism is. How many more platforms do we have to try and get an answer from you, or do you prefer your name being slandered all over social media rather?