Unprofessional with ZERO customer support

Aside from extremely slow communications - with various enquiries going unanswered and bookings not going thru, it is impossible to get hold of safarinow. Their phone line does not work and emails remain unanswered. A booking I made was unconfirmed and I even went as far as to phone the guest house to enquire. They told me they had no knowledge of my booking at all. DO NOT use safarinow as it is frustrating and you have NO guarantee that your booking goes thru, or how to cancel if it goes thru in error