Unpleasant experience

Its the second time that I’ve made a booking with safarinow. My first experience was great and definitely hassle free but unfortunately its not the case for my second experience as I have made a booking on the 30th(Paid deposit) due to the establishment stating deposit needs to be ASAP as spots are filling up quickly and ever since have not received any confirmation about my booking at all. Made contact with Safarinow on the 31st to hear whats going on and the last I heard was “They struggling to get ahold of the establishment” which I think is ridiculous as its been 5 days since any feedback has been given and probably lost our accommodation in the process as well. Such great service for a company that actually making this their full time job.