LE
Lourens E
1 reviews | Active since Jul 2012
25 Aug 2015, 09:57
unhappy
<br> <br> I made a booking in July and used the voucher no afd9852c I received but I see my booking was not made. I phoned this morning and was told you will get back to me in a few minutes but nothing is happening.
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Safarinow.com's replyOfficial
25 Aug 2015, 11:36Hello lou1977,
Thank you for your feedback. We are sorry that you did not receive an adequate response from ourselves after your call this morning.
Please accept our sincerest apology for the inconvenience with the delay in your booking being confirmed.
As discussed with you this morning, your accommodation has been booked for your stay and your voucher has been allocated. We have also received confirmation of your portion of your deposit payment this morning, thank you.
Kind regards,
Andrea Daniels
Customer Services Team Leader
Thank you for your feedback. We are sorry that you did not receive an adequate response from ourselves after your call this morning.
Please accept our sincerest apology for the inconvenience with the delay in your booking being confirmed.
As discussed with you this morning, your accommodation has been booked for your stay and your voucher has been allocated. We have also received confirmation of your portion of your deposit payment this morning, thank you.
Kind regards,
Andrea Daniels
Customer Services Team Leader
Safarinow.com's reply25 Aug 2015, 11:36
Official
Hello lou1977,
Thank you for your feedback. We are sorry that you did not receive an adequate response from ourselves after your call this morning.
Please accept our sincerest apology for the inconvenience with the delay in your booking being confirmed.
As discussed with you this morning, your accommodation has been booked for your stay and your voucher has been allocated. We have also received confirmation of your portion of your deposit payment this morning, thank you.
Kind regards,
Andrea Daniels
Customer Services Team Leader
Thank you for your feedback. We are sorry that you did not receive an adequate response from ourselves after your call this morning.
Please accept our sincerest apology for the inconvenience with the delay in your booking being confirmed.
As discussed with you this morning, your accommodation has been booked for your stay and your voucher has been allocated. We have also received confirmation of your portion of your deposit payment this morning, thank you.
Kind regards,
Andrea Daniels
Customer Services Team Leader