GF
Gregor F
1 reviews | Active since Oct 2013
15 Oct 2020, 17:54
Unable to cancel booking, no service
I made a booking and paid a deposit, I then realised the dates were incorrect and cancelled the next day. The property owner agreed to the cancellation (and when I last checked says he has not received the deposit). The Safarinow cancellations email address is not working and the phones are not being answered and there is no other way of communicating with them.
Will not use them again or recommend the use of Safarinow to anyone
Helpful (0)
Replies (3)0
Replies (3)
Safarinow.com's replyOfficial
15 Oct 2020, 17:56Hi Gregor
Apologies for the experience that you have had. Please email your enquiry id to yvonne at safarinow.com and I will investigate the query
Apologies for the experience that you have had. Please email your enquiry id to yvonne at safarinow.com and I will investigate the query
Safarinow.com's reply15 Oct 2020, 17:56
Official
Hi Gregor
Apologies for the experience that you have had. Please email your enquiry id to yvonne at safarinow.com and I will investigate the query
Apologies for the experience that you have had. Please email your enquiry id to yvonne at safarinow.com and I will investigate the query
GF
Gregor F's updateReviewer Update
15 Oct 2020, 18:17About 10 minutes after posting on Hellopeter I got a response and the booking has now been cancelled (this whole process has taken about 20 minutes since posting).
I still await the refund and will confirm via a public reply once that has been done.
Ms Matambo's efficient response has redeemed largely redeemed the situation
I still await the refund and will confirm via a public reply once that has been done.
Ms Matambo's efficient response has redeemed largely redeemed the situation
GF
Gregor F's update15 Oct 2020, 18:17
Reviewer Update
About 10 minutes after posting on Hellopeter I got a response and the booking has now been cancelled (this whole process has taken about 20 minutes since posting).
I still await the refund and will confirm via a public reply once that has been done.
Ms Matambo's efficient response has redeemed largely redeemed the situation
I still await the refund and will confirm via a public reply once that has been done.
Ms Matambo's efficient response has redeemed largely redeemed the situation
GF
Gregor F's updateReviewer Update
09 Nov 2020, 17:48Follow up on this situation
The intervention by Ms Matambo from Safari Now was successful and the situation has been satisfactorily resolved.
The intervention by Ms Matambo from Safari Now was successful and the situation has been satisfactorily resolved.
GF
Gregor F's update09 Nov 2020, 17:48
Reviewer Update
Follow up on this situation
The intervention by Ms Matambo from Safari Now was successful and the situation has been satisfactorily resolved.
The intervention by Ms Matambo from Safari Now was successful and the situation has been satisfactorily resolved.